Frequently Asked Questions

Everything you need to know about your gear and your game.

How long does shipping take for sports equipment?

Standard shipping typically takes 3-5 business days. For larger items like basketball hoops or gym benches, delivery may take 7-10 business days via our specialized freight partners.

What is your return policy on worn athletic apparel?

We accept returns within 30 days of purchase. Items must be in original condition with tags attached; for hygiene reasons, we cannot accept returns on base layers or swimwear that have been worn.

Do you offer warranties on professional-grade gear?

Yes, all professional equipment sold at Between the Lines comes with a minimum 1-year manufacturer warranty covering defects in materials and workmanship.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal to follow your gear every step of the way.

Do you provide bulk discounts for local sports teams?

We love supporting the community. Please contact our Team Sales department for specialized pricing on orders of 15 units or more.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.